Kitch 'n' Sync Limited aims to provide you with a service you can return to again and again. This is an online shopping service which is both easy to use and secure. There are however, some terms and conditions you should be aware of to make your use of the website entirely satisfactory.

Customer Service
Our customer service line is open Monday to Friday 9.00am until 5.30pm. Alternatively you can email mail@kitchnsync.co.uk. The office is not always open on bank holidays.

Descriptions
Every care has been taken to ensure that all the product information provided on the website is accurate. Descriptions, measurements, colours, prices and offers are all correct to the best of our knowledge at the time of publication.

Complaints
If you have a complaint of any kind, please don’t hesitate to contact us. All complaints are dealt with by either the Chairman or Managing Director. We promise to deal with any complaint within 5 working days and keep you informed at every stage of the resolution process.

Returns and refunds
We offer a full refund service. For details, please refer to our Customer Services Department on 0151 356 7969 or email us.

Privacy and security
We want you to shop with us in total confidence. See our Privacy Policy section for more information about what makes www.kitchnsync.co.uk a safe and secure place for you to buy online. Confidentiality is a major part of our customer service and something that we have taken every possible step to safeguard; SSL encryption ensures we keep your details safe.

Knives
As it is illegal to sell knives to anyone under 18 years of age therefore if you have or are purchasing these type of products from The Cooking Shop you agree that you are over the age of 18.

If you have any worries about online shopping, please don’t hesitate to contact us for further information.

Your statutory rights are not affected.